We hope that you to LOVE your item(s) but we understand if something doesn't fit properly, we are happy to issue store credit. But, please read our return policies below.
All returns are issued store credit and must be within 14 days of the delivery date with a receipt. If you'd like to exchange the item for a different size and it's still available, we are happy to do so. If the item is unavailable, you will be issued store credit.
We do not accept returns or exchanges on the following products:
jewelry, seamless wear (cami's, leggings...), bathing suits, or bralette's.
To be eligible for an exchange, your item must be unworn, tagged, unwashed and in the same condition that you received it. It must also be in the original packaging. If the item has any wear & tear, the exchange will be denied. (no stains or odors!)
All Sale Items are Final.
If your item is defected or damaged, please send us a photo at: firstname.lastname@example.org We will exchange the item for you. Please allow sufficient amount of time to receive your exchange (the item may be back ordered)
To return your product, you should mail your product to:
Ashes and Ember Boutique
P.O Box 16156 Bristol, VA 24202
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.